📍 Location: Shotfield, Wallington, Surrey SM6 0HY
📅 Closing Date: 27 April 2025
💷 Salary: £12.21 per hour
📑 Contract Type: Fixed-Term (6 months)
⏰ Working Pattern: Part-Time
📌 Job Reference: A4092-25-04-27
Join Our Friendly and Professional Team at Shotfield Medical Practice!
Shotfield Medical Practice is currently seeking a dedicated and approachable Part-Time Receptionist to join our busy and welcoming reception team. This is a fantastic opportunity for someone looking to work in a fast-paced, patient-facing role within a supportive and professional healthcare environment.
We are proud to serve over 13,000 patients across Wallington and surrounding areas, and we are looking for someone who shares our commitment to delivering excellent patient care and administrative support.
Position Details
Hours:
Mondays: 1:00 PM – 7:00 PM
Fridays: 1:00 PM – 6:30 PM
Flexibility: You must be willing to provide additional shift cover for sickness and annual leave—sometimes at short notice.
Your Role – Key Responsibilities
As the first point of contact for patients and visitors, you will be responsible for creating a warm and professional experience at reception. Your main duties will include:
Patient Interaction & Reception Duties
Greet patients and visitors in a courteous and efficient manner.
Handle general enquiries in person and via telephone.
Book, amend, or cancel appointments using our clinical system (EMIS).
Provide clear guidance on practice procedures, services, and policies.
Ensure confidentiality and professionalism at all times.
Administrative Support
Process prescription requests and liaise with pharmacies and clinical staff.
Update patient records accurately, including changes to personal information.
Assist with new patient registrations and temporary patient procedures.
Maintain tidy and well-stocked reception and waiting areas.
Book translation or interpreter services when necessary.
Support clinicians with administrative tasks such as arranging chaperones and collecting samples.
Operational Support
Assist in opening and closing procedures of the health centre.
Sort and distribute incoming mail and manage outgoing correspondence.
Help manage recall letters, diagnostic forms, and other patient communications.
Provide cross-coverage support to other admin and reception staff as needed.
About Shotfield Medical Practice
We are a forward-thinking GP practice staffed by:
4 full-time GP partners
5 part-time salaried GPs
1 Physician Associate
1 full-time Clinical Pharmacist
A highly skilled nursing and admin team
Our collaborative approach ensures we deliver the highest quality care to our patients in Wallington, Sutton, Carshalton, and Beddington. Our reception team includes 10 part-time staff members and 2 part-time reception leads, working together in a supportive, respectful environment.
What We’re Looking For – Person Specification
Essential Skills & Attributes
Clear and confident verbal and written communication
Friendly and professional telephone manner
Strong attention to detail and accuracy
Team player with a flexible and adaptable approach
Ability to remain calm under pressure and handle sensitive situations with discretion
Reliable, punctual, and able to manage time effectively
A commitment to confidentiality and equality
Desirable Skills
Working knowledge of Microsoft Office (especially Word)
Familiarity with EMIS clinical software
Previous experience in a GP practice or NHS setting
Understanding of medical terminology
Qualifications & Experience
Minimum: Good standard of general education
Desirable: Reception or administration qualification
Previous customer service or front desk experience required; healthcare experience is a plus
Additional Information
DBS Check: This role requires a Disclosure and Barring Service (DBS) check due to contact with patients and access to confidential information.
Training: Full training will be provided, with opportunities for professional development within the practice.
Apply Now
If you’re someone who thrives in a dynamic team, has excellent communication skills, and enjoys helping people, we’d love to hear from you.
🧑💼 Contact:
Helen Smith
📞 +44 208 669 7612
📝 Apply before: 27 April 2025
Ready to be the welcoming face of our trusted medical practice?
Apply today and join a team that’s making a real difference in people’s lives every day.
