Location: Barley Lane, Ilford, Essex, IG3 8YY
Salary: £17,906.46 per annum (FTE £23,614)
Contract Type: Permanent
Working Hours: Part-time – 30 hours per week
Closing Date for Applications: 25 April 2025
Apply Now and Unlock Your Best Work Life!
About the Role
Are you an experienced and professional receptionist with a passion for providing outstanding service to patients and visitors? Are you looking for a rewarding part-time opportunity within a friendly and supportive healthcare environment?
We are excited to offer a fantastic opportunity to join the welcoming front-of-house team at Practice Plus Group Hospital, Ilford. This is your chance to play a key role in a fast-paced, patient-centred environment where every interaction makes a difference. You will be the first point of contact for patients, staff, and visitors, ensuring everyone receives a warm, professional, and efficient experience from the moment they arrive.
Who We Are
At Practice Plus Group, we work in close partnership with the NHS to deliver high-quality, scheduled treatments to both NHS and private patients. Our hospital in Ilford is part of a wider network of innovative and forward-thinking healthcare services across the UK. As a member of our team, you’ll be part of an agile organisation that values collaboration, innovation, and compassionate care.
We believe in creating environments where our team members thrive both professionally and personally – and where patient care is always the top priority.
Your Main Responsibilities
As a Receptionist at Practice Plus Group Ilford, your role will be central to the smooth running of the hospital. Key duties include:
Providing a welcoming and professional reception service to all patients, visitors, and staff.
Meeting and greeting patients and visitors with a patient-first, customer-focused approach.
Answering incoming telephone calls promptly and professionally, including queries from patients, GP surgeries, and internal hospital staff.
Managing appointment bookings and coordinating outpatient clinic sessions in line with scheduling protocols and clinic efficiency goals.
Handling referrals and ensuring data is processed accurately to meet performance targets.
Advising patients on appointment queries both in person and via telephone.
Arranging patient transport including booking taxis or coordinating return travel for consultants or patients.
Supporting administrative tasks in alignment with the hospital’s operational standards.
What We’re Looking For
We are seeking a proactive and friendly individual with excellent communication skills and the ability to remain calm and organised in a busy healthcare setting. You will thrive in a role where no two days are the same and enjoy interacting with people from all walks of life.
Essential Skills & Experience:
Previous experience in a receptionist or front-of-house role (ideally in a healthcare or service sector environment).
Excellent interpersonal and verbal communication skills.
Strong telephone etiquette and the ability to handle inquiries with professionalism.
Comfortable using initiative and able to follow clear processes in a busy setting.
Confident working independently and as part of a multidisciplinary team.
Capable of managing priorities, remaining calm under pressure, and handling sensitive situations discreetly.
Why Join Practice Plus Group?
At Practice Plus Group, we value our employees and are committed to supporting their growth and wellbeing. When you join our team, you’ll benefit from:
25 days of annual leave (increasing with length of service), plus bank holidays.
A wide range of lifestyle and wellbeing benefits including access to staff support services.
Ongoing opportunities for professional development and career progression.
A collaborative and inclusive team culture that values respect, teamwork, and patient care.
Additional Information
This role is subject to a Disclosure and Barring Service (DBS) check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Applicants must have the right to work in the UK.
To learn more about what it’s like working for Practice Plus Group, watch our team testimonial video.
Contact Us
For any questions about the role or the application process, please contact:
Dale Leer – Talent Acquisition Executive
📧 dale.leer@practiceplusgroup.com
📞 07971 030100
Ready to Join Our Team?
Take the next step in your career and help us make a real difference to patients every day.
👉 Apply now before the closing date: 25 April 2025
